Job Description

The Community Wellness Advocate (CWA) is a key member of the Pediatric Clinic team who helps promote and maintain stable health and wellness for families, through integrating and connecting hospital, home-based, and community-based services. CWAs are responsible for providing advocacy and case management services; developing and tracking an interdisciplinary care plan based on identified patient needs; partnering with families to establish and enact health goals; facilitating access to and coordination among social service resources and other internal and external resources; monitoring the families’ progress; and problem-solving with patients to both accelerate and enhance access to concrete supports. CWAs provide clinic-based, in-home or community-based one-on-one, family, and/or interdisciplinary group support and collaborate with all members of the care team to conduct needs assessments to identify and respond to barriers to the families’ health and wellness. As a member of an innovation team tasked with testing new and novel care delivery approaches, the specific activities of the CWA may evolve over times as the Pediatric clinic evolves. Essential responsibilities include functioning as a key member of an inter-disciplinary team, providing parent coaching and support, scheduling and completing visits and follow-ups, assisting families in overcoming barriers with a range of concrete supports, teaching families key educational and developmental messages, documenting all activities in the patient’s record and care management system, communicating plans and updates with care team members, working in partnership with social workers, developing and maintaining strong community relationships, and engaging in ongoing training and learning. Qualifications preferred include a Bachelor’s Degree or equivalent relevant work experience, prior healthcare or community-based programmatic experience, bilingual skills in English and Spanish or Haitian Creole, and experience with care coordination/management. Required conditions include a pre-employment background check. Competencies include knowledge of healthcare and social service systems, interpersonal and communication skills, motivational interviewing, multitasking, teamwork, knowledge of community resources, and proficiency with Microsoft Office and data entry. The position is full-time and based in Boston Medical Center, which is committed to health equity and providing exceptional care.

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